COMPUTE NERDS · NERD VIP
Your membership.
Clear terms.
$300 per member, paid upfront for 12 months. Automatically renews each year until canceled.
VIP offer version November 9, 2026. The annual renewal refund rules below preserve our October 20, 2026 policy. Existing Basic and Plus memberships keep their accepted agreements.
Review before you subscribe
$300 per member, per year
On Stripe, use “Qty” to select your number of members. Confirm the annual total before subscribing. Each member costs $300 upfront; the $25/month figure is an equivalent, not monthly billing.
Annual renewal: Your payment method is charged again on each signup anniversary unless you cancel. The first-month refund window applies only to unused renewal years; see the renewal policy below.
After payment: Call 316-252-7413 or use our Contact page to register every member and their computer and phone. Have your payment email or receipt ready. We confirm payment and record your household's benefits with you.
Your annual benefits
Each registered member contributes one computer repair with covered labor, one phone repair with covered labor, and three remote support sessions per membership year. Each member registers one computer and one phone.
Households share separate computer and phone repair pools across their registered devices. These are annual repair allowances, not unlimited repairs. Additional repairs are quoted separately. Replacement parts are charged at normal retail prices plus applicable tax, with your approval. VIP does not include replacement of lost devices.
Priority scheduling and 24/7 AI receptionist/scheduling access are included. Nerd Protection software, the basic AI technician, and VIP dashboard benefit tracking are coming soon and are included when available. Until VIP tracking is available, contact us for your household's service and benefit records.
Annual billing and renewal refunds
You pay one annual fee, charged automatically at signup and each signup anniversary. After an annual renewal, you may cancel within one calendar month of the anniversary for a full refund of that renewal payment only, provided you have not used any benefits in the new membership year. Coverage ends immediately on the cancellation date when this refund applies. If you have used a new-year benefit or the first-month window has passed, there is no refund; coverage continues through the paid year and cancellation stops the next renewal. Previous years are never refunded. This is a renewal-payment refund policy.
The refund window is measured in Central Time and follows your signup anniversary, not January 1. For an October 20 renewal, request cancellation before November 20. This renewal policy does not establish an initial-enrollment refund window; contact us about an initial-enrollment cancellation.
Request cancellation
Use our Contact page or call 316-252-7413. Include your membership email so we can locate the subscription. You can request that the next renewal be stopped during the paid year; the one-calendar-month window determines eligibility for a refund of a renewal already charged.
We review benefits used by any member of the household in the applicable membership year before refunding a household renewal. Benefit use includes covered repair labor, remote support, priority service, and any included software or AI technician service used once available. An office processing delay does not shorten the window for a request made on time.